Decorete Warranty Policy
Your Product Protection
All goods displayed in the website (materials, tools, molds and accessories) are subject to Decorete's warranty, including that against defects, which does not exceed one week from the day of receiving the product. In case your item has a defect not caused by an accident or misuse, then it will be replaced or refunded – according to item availability.
Warranty Coverage
Our warranty policy covers all products displayed on our website, including:
Materials and raw products
Tools and equipment
Molds and templates
Accessories and spare parts
Warranty Duration
Our warranty against defects does not exceed one week from the day of receiving the product. This means that if you discover any manufacturing defects within this period, we will provide you with a replacement or refund according to item availability.
Warranty Process
In case your item has a defect not caused by an accident or misuse, then it will be replaced or refunded – according to item availability. We will assess the defect and determine the best course of action to resolve the issue.
Important Note
The warranty does not include damages caused by accidents or misuse. This means that any damage resulting from improper handling, accidents, or misuse of the product is not covered under our warranty policy.
Contact Us for Warranty Claims
If you need to make a warranty claim or have any questions about our warranty policy, please contact us:
info@decorete.com
Phone
+962 79 597 7350
Address
Amman, Jordan