Decorete Return Policy
Your Right to Return
The client has the right to return a product in one of the following cases: The wrong product was sent, the product has a defect not caused by accident or misuse, or the product was damaged in shipping. We are committed to ensuring your satisfaction with every purchase.
Your Return Rights
At Decorete, we understand that sometimes products may not meet your expectations or may arrive in less than perfect condition. That's why we have established clear return policies to protect your rights as a customer.
The client has the right to return a product in one of the following cases:
Wrong Product Sent: If you received a different product than what you ordered, we will accept the return and send you the correct item.
Product Defects: If the product has a defect not caused by accident or misuse, we will accept the return and provide a replacement or refund.
Shipping Damage: If the product was damaged during shipping, we will accept the return and provide a replacement or refund.
Return Process
When you need to return a product, please follow these steps to ensure a smooth and efficient process:
Contact Us: Reach out to our customer service team within 7 days of receiving the product
Provide Details: Explain the reason for the return and provide your order number
Return Authorization: We will provide you with a return authorization number
Ship Back: Package the item securely and ship it back to us
Processing: Once received, we will inspect the item and process your refund or replacement
Return Conditions
To ensure your return is processed smoothly, please make sure the following conditions are met:
What We Accept:
Products in original packaging
Unused products (except for defects)
Products with all original accessories
What We Don't Accept:
Products damaged by misuse
Products missing original packaging
Products returned after 7 days
Refund Information
Once your return is approved and processed, we will provide you with the following options:
Replacement
We will send you a new product of the same type or a suitable alternative.
Refund
We will refund the full purchase amount to your original payment method.
Store Credit
We can provide store credit for future purchases from our website.
Contact Us for Returns
If you need to initiate a return or have any questions about our return policy, please contact us:
info@decorete.com
Phone
+962 79 597 7350
Address
Amman, Jordan